If you have a question feel free to check out this list of FAQ's to see if we have addressed it below. You can always call us at (717) 517-7525 with any questions or concerns, to schedule a service, or check on availability of equipment.
Q. Can I try out a piece of equipment before I buy it?
A. All of the equipment available for purchase is in our warehouse in York, PA. You can come in and test any piece of equipment durring regular business hours (M-F 9:00a-4:00p, Sat 9:00a-1:00p).
Q. I'm not located in Pennsylvania, will you deliver equipment to me?
A. We make regional deliveries and service calls on a daily basis. Our typical delivery radius is about 200 miles, but we will sometimes deliver further, depending on what is being purchased. In addition, we will ship via freight to US and international customers. Standard delivery and shipping charges will be added to your total. Check with us at the time of your order to see what charges will apply. Wherever you are located, you can purchase the used equipment you need from Absolute Fitness Solutions.
Q. Who do you sell equipment to?
A. We sell equipment to everyone! Many of our customers are organizations, like schools, gyms, and doctors offices, but we also sell to individuals. If you need a piece of equipment for your home fitness, or are purchasing on behalf of your company to outfit a corporate fitness center, we can help you complete your setup with a piece of reliable used equipment.
Q. How can I pay for my order with you?
A. We accept Visa/MC/Discover/Amex, check (with ID), cash, and payment via wire transfer. You can also pay invoices by electronic check online.
Q. Do you offer discounts for organizations?
A. Many schools and other not-for-profit organizations purchase equipment from us, and we always honor tax-exempt status for organizations. In addition, we maintain a close relationship with law enforcement, and offer discounts to police departments and the Fraternal Order of Police.
Q. What condition is your used equipment in?
A. We receive equipment in a variety of conditions, but only resell pieces that are 100% functional and presentable. Depending on the condition of the equipment when it comes in, we may sell it as is, do light repairs, or do a complete refurbish. At Absolute Fitness, refurbishing means taking the equipment down to its core and replacing any broken or worn parts. Here are some examples of the repair work we do on equipment before reselling to you:
- sand and paint metal parts to remove rust
- replace drive belts (cardio equipment) as well as deck belts and decks (treadmills)
- replace worn tension belts and cables (strength equipment)
- check all mechanical parts and replace as needed
- check electrical components and replace as needed
- check and replace computer components as needed
- replace seats/covers for bikes and ellipticals
- replace decals
- replace or repaint shields covering motorized components
- We carry many of the parts we need to make these repairs, and will order in anything we don't have on hand. In addition, we carry matching paint for all the major brands we sell, and will color match any equipment we don't have brand paint for.
Q. Can I buy a piece of commercial equipment to use in my home gym?
A. Absolutely! We will replace the 220 plug (used in commercial settings) with a 110 plug on any of the equipment we sell. That means you can buy any of our commercial equipment for use in your home gym or small office.
Q. My treadmill walking belt is slipping or sticking.
A. Walking belts and decks need to be waxed on a regular basis. Turn the treadmill off and unplug it from power source. Lift belt away from deck in the four corners (front right and left and rear right and left). Insert nozzle of wax bottle and give two squirts at each location. Plug treadmill into power source and turn on at the lowest speed. For a few minutes slowly walk across the belt (right to left and back again) to distribute the wax across the belt and deck.
Q. My Elliptical, Stepper or Bike doesn’t turn on.
A. This problem is usually the result of a dead battery. Consult your operations manual for instruction on changing the battery.
Q. How do I adjust the tension on a treadmill walking belt? My walking belt is sliding left or right.
A. First, make sure your machine and the surface the machine is on are level. If the surface is not level, try moving to a level spot on the floor, or think about purchasing a treadmill mat to help with this issue. If the floor is level but the machine is not, you may need to adjust the levelers at the bottom of the treadmill. Please refer to your owner’s manual for additional guidance with that procedure.
If all leveling checks out, then the next step would be to adjust the running belt itself. There are 2 tools that you will need. First, a Phillips head screwdriver is necessary to remove the screws that hold the rear end caps on if you want a clearer view of the bolts that adjust the running belt tension. The second required tool is an Allen wrench, preferably the blue-handled T-Wrench that came with the machine. The size of the T-wrench may vary, but generally it is a 6mm or 8mm.
Start by turning on the machine and pressing “Start.” Adjust the speed to the lowest setting. Let the belt rotate a few times. If the running belt starts to shift toward one side, loosen the rear roller bolt on the opposite side ¼ turn clockwise. For example, if the running belt begins to shift to the left, loosen (turn counter clockwise) the right roller bolt a ¼ of a turn. The key to this is patience as you must wait five revolutions of the running belt between each adjustment. That will ensure you do not over correct the belt.
Continue this step, making ¼ turn adjustments after five revolutions until the belt no longer shifts to one side.
If the belt is still not centering after constant adjustment, then it is possible the front roller has become misaligned. Remove the front motor cover by extracting the Phillips screws attaching it to the frame. Once the cover is removed, check the front roller bolt bracket. On the right hand side, (if standing on the machine), you should see a bolt suspended in a bracket that holds the front roller. Verify that bolt is centered in the bracket. If the bolt is too far forward or backward, adjust the bolt so that it is located right in the center of the bracket.
Next, test the tension by walking on the belt. Run the belt at a comfortable walking speed. Then, walk on the belt while holding the handlebars and step down firmly with your lead foot, trying to stop the belt with each step. If the belt still hesitates, tighten each rear roller bolt another ¼ turn per side. Once it stops hesitating, stop tensioning the belt. Over tightening can cause unnecessary stress on the rollers and belt.
Remember – a clockwise turn will tighten and counter-clockwise will loosen.
Hopefully these tips will have your treadmill belt running straight and working in peak condition. Remember to be patient as the small adjustments will work, they just take a little time.